Terms of Service

Last Updated: March 2025

1. INTRODUCTION AND ACCEPTANCE OF TERMS

These Terms and Conditions of Use (the “Agreement” or “Terms”) constitute a legally binding contract entered into by and between you, whether personally or on behalf of an entity (“User”, “Client”, or “Subscriber”), and RNSINONE PRIVATE LIMITED (CIN: U73100KA2025PTC205433), a company incorporated under the Companies Act, 2013, having its registered office at 119, Near Vigneshwara College, Shanivarasanthe, Somvarpet, Kodagu — 571235, Karnataka, India, operating under the brand name RNS Brains (“Service Provider”, “Company”, “we”, “us”, or “our”).

This Agreement governs your access to and use of the RNS BRAINS automated software, CRM, and related services provided through the websites rnsbrains.com and rnsbrains.org (collectively, the “Platform”).

BY ACCESSING, REGISTERING FOR, OR UTILIZING THE RNS BRAINS PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND UNEQUIVOCALLY AGREED TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS CONTAINED HEREIN. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE PLATFORM AND MUST DISCONTINUE USE IMMEDIATELY.

2. SCOPE OF SERVICES

Rnsinone Private Limited provides a comprehensive, automated Software-as-a-Service (SaaS) platform tailored for commercial and business purposes. The core services (“Services”) include, but are not limited to:

  • i. AI-Powered CRM: A complete, automated Customer Relationship Management system designed for all types of businesses.
  • ii. Automated Sales Intelligence: AI-driven tools acting as a virtual salesperson to handle lead generation and customer interactions.
  • iii. WhatsApp Automation: Tools for WhatsApp campaign execution, automation, and mass messaging capabilities.

We reserve the absolute right to modify, update, suspend, or discontinue any part of the Platform or Services at any time without prior notice or liability to the User.

3. SUBSCRIPTION, PRICING, AND TAXES

  • i. Dynamic Pricing: Subscription pricing for RNS BRAINS may vary based on usage limits, features accessed, or prevailing market conditions. Rnsinone Private Limited reserves the right to alter pricing plans and subscription tiers at its sole discretion.
  • ii. Taxation (GST): All stated subscription fees on the Platform are exclusive of applicable taxes. Goods and Services Tax (GST) and any other applicable statutory taxes will be billed to the User in addition to the base subscription fee as per the actual prevailing rate at the time of invoicing.
  • iii. Payment Obligations: The User agrees to pay all charges associated with their account in accordance with the billing terms in effect at the time the fee becomes payable. Access to the platform is strictly contingent upon successful advance payment.

4. STRICT NO-REFUND POLICY

  • i. Absolute Non-Refundability: All payments, fees, and subscription charges remitted to Rnsinone Private Limited for RNS BRAINS are strictly non-refundable under any and all circumstances.
  • ii. Business Closure: In the event that the User ceases business operations, closes their company, changes their business model, or otherwise decides to abandon the use of RNS BRAINS, the User shall not be entitled to any prorated refunds, credits, or reimbursement for any unused portion of their active subscription.
  • iii. Technical Issues on User's End: No refunds or credits will be issued for any inability to use the platform resulting from technical issues, hardware failures, internet connectivity problems, or software incompatibilities originating from the User's end.
  • iv. Account Termination: If the User's account is terminated, banned, or suspended by Rnsinone Private Limited due to a violation of these Terms, no refunds will be issued for the remaining subscription period.

5. NO HOLD / PAUSE POLICY

Once a subscription cycle has commenced, the User shall not have the right to hold, suspend, or temporarily freeze their RNS BRAINS account or billing cycle at any time. Any request or unilateral decision by the User to pause their automated campaigns, CRM usage, or business operations shall not impact or interrupt the regular subscription billing. No credits, refunds, or time extensions shall be granted for any unused time during an active billing cycle.

6. LIMITATION OF LIABILITY AND THIRD-PARTY PLATFORMS

  • i. “AS-IS” Basis: All services, AI tools, and the RNS BRAINS platform are provided on an “AS-IS” and “AS-AVAILABLE” basis. Rnsinone Private Limited makes no warranties of any kind, whether express or implied, regarding the platform's fitness for a particular purpose, uninterrupted access, or error-free operation.
  • ii. Third-Party Platforms (WhatsApp/Meta): The RNS BRAINS platform integrates with third-party services, primarily WhatsApp. Rnsinone Private Limited holds zero liability for any service interruptions, API changes, blocked numbers, account bans, or policy violations enforced by Meta Platforms, Inc. or WhatsApp against the User. The User utilizes the automation and mass messaging tools entirely at their own risk and must strictly adhere to Meta's commerce and messaging policies.
  • iii. Service Delays: The Service Provider shall not be held liable for any loss of data, interrupted campaigns, lost profits, or business damages resulting from platform downtime, AI errors, or service suspension due to delayed payments.

7. USER WARRANTIES AND RESPONSIBILITIES

  • i. Lawful Use: The User agrees not to use RNS BRAINS to send spam, unsolicited promotional material in violation of anti-spam laws, illegal content, or engage in activities that violate any local, national, or international laws.
  • ii. Content Liability: The User shall be solely and fully responsible for all contact data, lead information, messaging content, and campaigns executed through the Platform. Any claim, dispute, or legal issue arising from the User's marketing activities shall be solely handled and settled by the User at their own expense.

8. DATA USE AND FAIR USE POLICY

  • i. Business Purpose: The data collected, processed, and routed through RNS BRAINS is utilized strictly for fair use and core business purposes to facilitate the CRM and automation services for the User.
  • ii. Analytical Rights: By utilizing the Platform, the User grants Rnsinone Private Limited a perpetual, royalty-free, and irrevocable right to process, aggregate, and utilize anonymized operational data to train and improve our AI algorithms, enhance service delivery, troubleshoot technical issues, and conduct internal business analytics.

9. INTELLECTUAL PROPERTY

All intellectual property rights, including but not limited to AI models, algorithms, source code, software workflows, UI/UX designs, trademarks, and the brand names “RNS BRAINS” and “RNSINONE”, are and shall at all times remain the exclusive and absolute property of Rnsinone Private Limited.

The User is granted a limited, non-exclusive, non-transferable, and revocable license to use the Platform solely for their internal business operations during an active, paid subscription term. The User shall not reverse engineer, decompile, disassemble, copy, or create derivative works from any part of the RNS BRAINS software.

10. INDEMNIFICATION

The User agrees to fully indemnify, defend, and hold harmless Rnsinone Private Limited, its directors, officers, employees, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debts arising from:

  • i. The User's use of and access to the Platform.
  • ii. The User's violation of any term of this Agreement.
  • iii. The User's violation of any third-party right, including intellectual property or privacy rights.
  • iv. Any penalties, account bans, or legal action initiated by Meta/WhatsApp due to the User's campaign activities.

11. COMPLIANCE WITH THE DIGITAL PERSONAL DATA PROTECTION ACT, 2023

The User hereby agrees to strictly comply with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and any other applicable data protection laws when uploading, storing, or messaging consumer data via the RNS BRAINS CRM. The User shall at all times indemnify Rnsinone Private Limited from and against any monetary fine, penalty, or legal action imposed by the Data Protection Authority (DPA) or any regulatory body that results from the User's non-compliance, unauthorized data collection, or lack of proper consumer consent.

12. GOVERNING LAW AND DISPUTE RESOLUTION

  • i. Governing Law: This Agreement and your use of the Platform shall be governed by and construed in accordance with the laws of India.
  • ii. Jurisdiction: The Courts situated in Bangalore, Karnataka shall have exclusive jurisdiction over any disputes arising out of or in connection with this Agreement.
  • iii. Arbitration: In the event of any differences or disputes arising between the User and Rnsinone Private Limited, the same shall be finally settled by Arbitration in accordance with the provisions of the (Indian) Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a Sole Arbitrator mutually appointed by the Parties. The seat of Arbitration shall be Bangalore, Karnataka, and the language shall be English. The Award shall be final and binding upon the Parties.

13. MISCELLANEOUS

  • i. Amendments: Rnsinone Private Limited reserves the right to update or modify these Terms at any time. Continued use of the Platform following any changes constitutes acceptance of the revised Terms.
  • ii. Severability: If any provision of this Agreement is found to be unenforceable or invalid by a court of competent jurisdiction, the remainder of the Agreement shall remain in full force and effect.
  • iii. Waiver: Failure by Rnsinone Private Limited to enforce any provision of these Terms shall not constitute a waiver of future enforcement of that or any other provision.
  • iv. Relationship: The relationship between the User and Rnsinone Private Limited is that of an independent software provider and a subscriber. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship.