Privacy Policy

Last Updated: 24 March 2025

1. INTRODUCTION

This Privacy Policy outlines how RNSINONE PRIVATE LIMITED (CIN: U73100KA2025PTC205433), a company incorporated under the Companies Act, 2013, having its registered office at 119, Near Vigneshwara College, Shanivarasanthe, Somvarpet, Kodagu — 571235, Karnataka, India, operating under the brand name RNS Brains (“we,” “our,” or “us”), collects, uses, processes, and protects your information.

This policy applies to all users, clients, and subscribers accessing our AI-powered CRM, sales intelligence tools, and WhatsApp automation services via rnsbrains.com and rnsbrains.org (the “Platform”). By using our Platform, you explicitly consent to the data practices described in this policy.

2. INFORMATION WE COLLECT

To provide our automated SaaS solutions effectively, we collect the following categories of information:

  • i. Account & Identity Information: Name, business name, email address, phone number, billing address, and payment transaction details.
  • ii. Operational & CRM Data: Client lists, lead information, customer contact details, chat logs, and messaging content that you upload or process through our CRM and WhatsApp automation tools.
  • iii. Technical & Usage Data: IP addresses, browser types, device identifiers, login timestamps, platform usage metrics, and interaction data with our AI tools.

We detect your approximate country from your IP address to display localised pricing on our website. We store only your country name and country code — not your precise location or IP address.

3. HOW WE USE YOUR DATA (FAIR USE & BUSINESS PURPOSE)

The data we collect is strictly utilized under the doctrine of “fair use” and for core business purposes, which include:

  • i. Service Delivery: Powering the AI virtual sales assistant, executing automated workflows, and managing your WhatsApp campaigns.
  • ii. Platform Optimization: Utilizing anonymized operational data and interaction metrics to train our AI models, improve algorithm accuracy, and enhance overall system performance.
  • iii. Account Management: Processing your non-refundable subscription payments, sending billing notices, and providing technical support.
  • iv. Communication: Sending you service updates, policy changes, and essential administrative messages.

4. THIRD-PARTY INTEGRATIONS AND DATA SHARING

  • i. Meta/WhatsApp: Our automation tools integrate directly with WhatsApp. By using these features, you acknowledge that your messaging data and metadata are subject to Meta's data routing and privacy policies. We do not control and are not liable for how Meta processes this data.
  • ii. Service Providers: We may share necessary data with trusted third-party payment gateways and cloud hosting providers strictly for the purpose of facilitating our services.
  • iii. Legal Compliance: We will disclose your data if required to do so by law, court order, or governmental authority, or to protect the rights, property, and safety of Rnsinone Private Limited and our users.

5. COMPLIANCE WITH THE DPDP ACT, 2023

We are committed to operating in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

  • i. As a user of RNS BRAINS, you act as the Data Fiduciary for the consumer data you upload into our CRM. You bear the absolute responsibility for ensuring that you have obtained explicit, lawful consent from your clients and leads before processing their data through our Platform.
  • ii. You agree to fully indemnify Rnsinone Private Limited against any fines, penalties, or legal actions imposed by the Data Protection Authority (DPA) resulting from your failure to comply with the DPDP Act or unauthorized data collection practices.

6. DATA SECURITY AND DISCLAIMER

We implement industry-standard security measures to protect your data against unauthorized access, alteration, and destruction. However, the Platform is provided on an “AS-IS” basis. No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and assume no liability for data breaches resulting from technical vulnerabilities beyond our direct control or originating from the user's hardware/network.

7. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have the right to:

  • i. Access the personal information we hold about you.
  • ii. Request corrections to inaccurate or incomplete data.
  • iii. Request the deletion of your account and associated data (subject to our data retention obligations for legal and billing purposes).

To exercise these rights, please contact us using the information provided below.

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or relevant laws. We will notify you of any significant changes by updating the “Last Updated” date at the top of this page. Your continued use of the Platform after such updates constitutes your acknowledgment and acceptance of the revised policy.

9. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Rnsinone Private Limited (RNS BRAINS)
business@rnsinone.com